NorEast Fishing Forum banner

Van Staal

759 Views 6 Replies 6 Participants Last post by  CanoeCrew
Bought a VS 2oo 18 mos ago,have been very satisfied. Last week it started to squeak, sounds like it just needs grease, ordinarily not a big deal. Spoke with VS today, no owner access to the case and I must mail the unit to them with $50.00 plus advance reverse shipping costs or the warranty is voided.

It goes without saying that not having use of new my reel during peak season for the length of time this process will take is unrealistic and a unacceptable policy. Since VS will not authorize retail dealers do perform service I would like to know what others are doing.

It doesn't seem like a big deal to open the case but on the other hand it's a considerable investment and I don't want to VS to then quote chapter and verse legalese corporate crappola to legally void my warranty.

My feeling is that if VS will not authorize a service dealer network, the Zeebass's higher initial investment but long term user friendly serviceability may prove the better lo

Thanks in advance for your input on VS services.
1 - 1 of 7 Posts
they will never allow local service because it keeps their pockets full in off season when people arent spending 700 on reelz ....listen get a zeebass....i am trying to convince myself to go tonight to get one and i just bought a new daiwa saltiga surf wich is a great reel ...i actually love its smoothness and flawless drag i have caught some decent fish on it with little effort ...but its finicky when wet so im gonna keep it for a north shore reel the south shore is to ruff on it your self a favor make the move van staals are great if u dont have problems with them ...
1 - 1 of 7 Posts
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.