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Van Staal

761 Views 6 Replies 6 Participants Last post by  CanoeCrew
Bought a VS 2oo 18 mos ago,have been very satisfied. Last week it started to squeak, sounds like it just needs grease, ordinarily not a big deal. Spoke with VS today, no owner access to the case and I must mail the unit to them with $50.00 plus advance reverse shipping costs or the warranty is voided.

It goes without saying that not having use of new my reel during peak season for the length of time this process will take is unrealistic and a unacceptable policy. Since VS will not authorize retail dealers do perform service I would like to know what others are doing.

It doesn't seem like a big deal to open the case but on the other hand it's a considerable investment and I don't want to VS to then quote chapter and verse legalese corporate crappola to legally void my warranty.

My feeling is that if VS will not authorize a service dealer network, the Zeebass's higher initial investment but long term user friendly serviceability may prove the better lo

Thanks in advance for your input on VS services.
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Great Reel!keep using it to the end of the season!!, I'm having the same issue here with my VS200, it wobbles when retreiving, I contacted VS and I was told to send it for repair (49.99 yearly service + 12.99 shipping + new parts $$$ warranty is over after 1 year), I think it will need a new shaft)and they are taking about 2 weeks to get it fixed, I'll use it to the end of season! or when it breaks, I can't wait that long speacially with the good bite at MTK and fall run coming! we need authorized dealers near us to service this reels!
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