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Van Staal

760 Views 6 Replies 6 Participants Last post by  CanoeCrew
Bought a VS 2oo 18 mos ago,have been very satisfied. Last week it started to squeak, sounds like it just needs grease, ordinarily not a big deal. Spoke with VS today, no owner access to the case and I must mail the unit to them with $50.00 plus advance reverse shipping costs or the warranty is voided.

It goes without saying that not having use of new my reel during peak season for the length of time this process will take is unrealistic and a unacceptable policy. Since VS will not authorize retail dealers do perform service I would like to know what others are doing.

It doesn't seem like a big deal to open the case but on the other hand it's a considerable investment and I don't want to VS to then quote chapter and verse legalese corporate crappola to legally void my warranty.

My feeling is that if VS will not authorize a service dealer network, the Zeebass's higher initial investment but long term user friendly serviceability may prove the better lo

Thanks in advance for your input on VS services.
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The gear case should be filled with oil. Have you noticed any oil leaking from the reel around the shaft seal under the spool? If not, seems likely to me you have a problem besides lack of lubrication....unless for some reason the reel was dry when you bought it. If you are adventurous, and want around the time delay, there are threads at SOL about self servicing VS. Be warned, you can lock up the reel if you put it back together incorrectly.
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