after you scan the picture or pictures they should automaticly go into an image folder,bring that folder to the desktop open it up and you should be able to change it from tiff or whatever format it is to jpeg,,leave it in jpeg format and on your desktop,,when you are ready to send it hit the browse icon and it should show up in the icon box then send it and see what happends try that and get back to me, write to me every detail of how your going about doing it formats etc,,