I have never sent my unit off but I also have issues with the unit turning on. I would be interested in your story. I can usually disconnect & reconnect the power cable to get it to turn on, and I know my cabling is good.
My unit would go on and shut down,I sent it back
to the factory for repair under the 2 year warranty,the reply was that the on-off switch was torn and not covered under the warranty and please
send$347.47.The switch should have a stop built
in, as it is very small and recessed
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