[gverb1219]

Being that they are the only game in town really sucks.....

......their CS is getting worse and worse.

For the last couple months, our picture has been pixalating, sound has been stuttering, picture freezing up, picture blacking out, sound cutting on and off..etc, etc.
It does it on all 4 tv's, so it is definately a problem with their line.

They have been here 5 times............
They have replaced all the boxes...........
They have replaced all the lines...........
They have replaced all the splitters........
They have put waterproof fittings on all outside cable ends........

The only thing they have not done, which I have been telling them from day 1 is to replace the line from the house to the pole............it is over 20 years old.........

They have been giving us the run around about, we will have a "super field Tech" call you.
Then, when they never call or show up, I call back and they say the tech said he was here.....

..and came IN and fixed the problem.....

Then they said yesterday, they would have another tech come out here between noon and 5pm to replace the line from thge pole, and that they would call first to ensure he could come in after replacing the line and check things out.......

Well..........No One ever called or showed up[/I]

......AGAIN...........

So when I called back again this morning, they said ......according to their service records..HE WAS HERE

...WTF..

.We were home, he never came, never called...NOTHING......

So, once again the customer rep I was speaking with ASSURED ME they would have a "super field tech" call me within a half hour....

......................

THAT WAS AT 10 AM..........

Still no call and No Show..........

And when I call back, they ask me ALL the same questions over again..............and say they will have to speak to a field rep and see whats going on....

It's the SAME OL STORY with them...........

A great big circlejerk...

So, I told the service rep if someone wasn't here by 2pm, I was going to climb the pole, cut the cable and run my own line..........
To which she said "Sir, you can't do that..we will have some one call you.................. Yea, right.......

Then she had the nerve to say....I see you haven't paid last months bill yet, would you like to do that now?
To which I said....."If you check your records, you will see I told you I WILL NOT pay untill you fix the problem............and I WANT A MONTHS CREDIT for not being able to watch TV"..

................and it sucks they are the ONLY cable provider.........

Maybe a switch to satellite is in order..........as much as I don't like them........

This post edited by gverb1219 11:33 AM 07/29/2008

 

[likeitreallyis]

I have the same problems with IO cablevisionm.. about to get my fourth box.. freeze` ups etc.

HD picture is getting worse by the month with increased bandwidth reduction

 

[SORTIE]

Comcast sucks donkey dang, always has, always will

We get our TV signal from a satellite dish, very clear picture and it works in storms too

 

[canyonfvr]

I have IO Cablevision I love it

 

[Striper77]

likeitreallyis wrote:
I have the same problems with IO cablevisionm.. about to get my fourth box.. freeze` ups etc.

HD picture is getting worse by the month with increased bandwidth reduction

Same problem with IO , it gets worse and worse. As soon as Verizon wires my neighborhood I will try that for a while.

 

[gverb1219]

Comcast has not been all that bad, but in the last year or so they have taken a dive downward............

Now I'm guessing my internet hookup is also affected by these "problems".
I spoke with a rep from the Boston office.......

She said she was running a line check to my house from there.........
She said they have 3 lights that show signal strength....a red, an orange and a green
Red being VERY POOR, Orange middle of the line and Green being Best.

She said it shows that my feed is in the RED................

Yea, no chit shirley.........when ya gonna come fix it............

We'll have a field tech call you soon............

I told her that I'm going to hold my breath till they show up..........

 

[crabman1130]

SORTIE wrote:
Comcast sucks donkey dang, always has, always will

We get our TV signal from a satellite dish, very clear picture and it works in storms too

Which company?

 

[Roccus7]

Best day of my life was the day that AT&T put the fiberoptic cables in!!!

Since I'm moving shortly, I decided not to stray from Comcrapst since AT&T wanted a contract BUT I immediately called Comcrapst and said,

Fiber optic lines are now on my street. Here's what I want and what I want to pay and if you can't do it, I'm history!

They met my "demands." It was so great telling them what I wanted instead of having to put up with their prices and crap!!!

Their monopoly BS is horrible. They keep jacking you around on price and scrimp on service. Competition is a wonderful thing!!!

This post edited by Roccus7 12:26 PM 07/29/2008

 

[gverb1219]

Well, I finally got a call back from a guy who actually knew what was going on........

There is a problem in the "Tower Feed in our area that is affecting all lines from 500 Main St all the way to Mimosa Circle, which runs right past my house.
They are actively trying to find the problem and will remain there until they can figure it out.........

I have been credited for one months bill...........

.....and they are on their way to replace the drop line to the pole with a better grade cable......Regardless if the guy said he did it already of not.......

We shall see..................................

 

[MakoMike]

I switched to FIOS from Cox Cable about a year, the difference in both picture quality and service is night and day. I'm going to miss FIOS when I move, at least until Verizon gets my new neighborhood wired.

 

[SORTIE]

crabman1130 wrote:
SORTIE wrote:
Comcast sucks donkey dang, always has, always will

We get our TV signal from a satellite dish, very clear picture and it works in storms too

Which company?
DirecTV Joe

 

[Scott1280]

All I have to say is: FIOS ROCKS!!!!

 

[gverb1219]

Scott1280 wrote:
All I have to say is: FIOS ROCKS!!!!

.................

Sucks that here...........WE HAVE NO CHOICES..........

 

[newbie]

i had the same issue as you G, finally some brainiac tech figured out that theres some return wire for electricity that was messed up on the pole, and my house was apparently returning "waste electricity" back into the cable lines. (the guy should have just spoken greek, i may have had a chance of understanding him better)

after another several week jerk around with LIPA and cablevision, LIPA came, installed some wires, then cable came.......and VIOLA!!!!!! no problems since

 

[jpd]

likeitreallyis wrote:
I have the same problems with IO cablevisionm.. about to get my fourth box.. freeze` ups etc.

HD picture is getting worse by the month with increased bandwidth reduction

I always wondered why FIOS doesn't lose bandwidth when they use the existing coax cable to run from the light converter to the TV's, shouldn't it bottleneck?

 

[MakoMike]

jpd wrote:
likeitreallyis wrote:
I have the same problems with IO cablevisionm.. about to get my fourth box.. freeze` ups etc.

HD picture is getting worse by the month with increased bandwidth reduction

I always wondered why FIOS doesn't lose bandwidth when they use the existing coax cable to run from the light converter to the TV's, shouldn't it bottleneck?

I'm no expert on this stuff, but from what I understand its not really a matter of banwidth, but the issue is really signal strength and cross channel interference. The FIOS Optic cable delivers a much stronger and purere signal to the little piece of coax, so theer is almost no loss of signal or interference for that short run.

 

[gverb1219]

Cable still all F-ed up, cutting out, freezin up, etc............

Internet all F-ed up, cuttin out, freezin up...............

Every cable and box in my house has been replaced 2wice, all outside cables replaced, drop cable to the pole replaced............and they still can't find the problem.

They keep sayin it's somewhere between town and 2 blocks down from my house, and 2 blocks over..........

But, they can't find the cause of the problem.

I told them it would have been easier and more cost effective to just run new lines from town to the tower drop 2 blocks away.........

So now I will fight with them for another free months service................screw them, I aint payin till they fix the problem..............

 

[gverb1219]

Well, I'm tired of them feeding me bullchit. Everytime I call them, they give me a different excuse, and of course yesterday they didn't answer the phone all day. When we called back again this morning, they simply said once again "we'll have to have a field tech get back to you". And of course, theyt never do. So when and if someone decides to comes out here again I videod it.

And I emailed this to Comcast Customer service because of course when the guy was here last week, it didn't do it for the 3 minutes he was here.

So, here is just a little clip of a couple different channels.......see how long youu could put up with this.

Mind you, this has been going on since the last week of June................

Turn up your sound...............

 

[MakoMike]

Gary,
Did you see the note I posted in othe other thread about this. Very similar problems in Bethel, but not as bad as yours.

 

[gverb1219]

MakoMike wrote:
Gary,
Did you see the note I posted in othe other thread about this. Very similar problems in Bethel, but not as bad as yours.

Yea, saw it a few minutes ago.

Still, after almost 2 months they should be able to finid the problem.
It can't be just my connection.......they've replaced EVERYTHING, from all the boxes to all the cables..........and still this is a daily occurance that mostly lasts all day..............

The biggest problem I have with Comcast is they NEVER follow up with calls like they promise, and even when I call back with the reference number, they act like it's a new case and we go through THE WHOLE PROCESS of explaining everything again..........

.............we ask if there have been other complaints in the area and all they say is they'll have to check with the field techs and get back to us....

.........and of course they never do.......