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Bass Pro/Offshore Angler Warning

1207 Views 6 Replies 4 Participants Last post by  Capt. Marc

Bad service beware. Ordered a tasco monocular at bass pro. While placing the order I asked to see if they had it in the warehouse. Was told 1 left. Ordered a spool of wire $9.00 to fill the $25 shipping limit (monoculars $14.99).

Not trusting the computer that there actually was one in the warehouse, I instructed the sales person to cancel the whole order if the monoculars were not available. She entered this into the computer and asked that costomer service check the item before shipping.

2 days later I get a gift certificate for $14.99 in the mail only to be used at retail bass pro stores (nearest MD or the catalog).

Called bAss pro and they said I should mail back the certificate for a refund. They couldn't just void out the number and issue a refund (that would be too easy). I asked about the $9 worth of piano wire. That was shipped. So thinking I paid $6 in shipping for a $9 spool of wire I said I wanted a refund on that as well. She said that I should stick the wire in the envelope along with the certificate. I am thinking it cost them $6 to mail the wire to me, I would have to pay at least that to send it back. The costomer servce person had no clue. Finally I convinced her to send a prepais shipping labe to send back the junk for a refund.

It's not the price but the lousy service that ticked me off. No more bAss pro. They have become a monster and service appears to have suffered.

My 0.02 and a warning to others. Unless their warehouse has 1000 items in stock.

Capt. Marc
1 - 4 of 7 Posts
They probably have some hidden policy to ship anything close and hopefully a good percentage of people won't bother and keep what they get which increases their $$. I think cabelas is a better outfit but who knows.

I usually support my local shops but sometimes you have to resort to mail order for a hard to find item.

Ended up finding the item at $2 more but they had 10 in the warehouse so I figure they should 1 or 2 left.

Capt Marc
I also have been using them for years but I belie anything outside of the box may throw them for a loop. Just a warning next time you ask how many in stock and they say 6 or less.

I will give them another try after I write the company and see what they say about it. What burnt me was how rude the 2nd level supervisor of the costomer service dept was over the phone almost like it was all my fault.

Capt, Marc
And now the conclusion to the story. package arrived yesterday and guess what! inside was the leader and the monocular. The bill claimed all and charged me the correct amount for both items. The Costomer Service reps assured me that the monocular didn't get shipped which is why I got the $14.99 gift certificate (price for the monocular).

Today the return shipping lable came.

I think I will keep the gift certificate.

I just don't get it.

Capt. Marc
1 - 4 of 7 Posts
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